Terms & conditions of group package:

• Package itinerary can be changed which will be informed to travelers before travel.
• Visa approval is subject to Ministry of Foreign Affairs (MOFA) KSA.
• UMRAH visa is subjected to immigration clearance if visa is rejected no fee will be refunded
• All services depends subject to availability at the time of booking and package cost can be changed upon air ticket, room/hotel availability.
• The conversion of the above package prices based on current riyal / USD conversion rates with BDT, if the conversion rate of Riyal or USD changes during the final confirmation of package inclusion services, then the package price will also change.
• Any changes can occur without prior notice.
• No refund in case of unused services or reduced duration of stay.
• In case of rejection of visa no fee will be refunded
• Holy Tourism Bangladesh reserves the right to charge an extra amount for any tour package inclusion services if unexpected charges are added by the legal authorities.

• The transportation of Jeddah / Makkah / Madinah , and Ziyarah will be provided by Private car. Stated that, a maximum of 2 luggage is allowed per person.
• Vehicle Waiting time: for private transportation 60 Minutes at Haj Terminal and 15 Minutes at the hotel. (if you have more time at airport then extra parking charge will be added 30 SR per hour minimum)
• Holy Tourism Bangladesh is not responsible if the vehicle is delayed due to Traffic Jam/Prayer Period/Roadblock.

• As per KSA Hotel policy standard "Check-In" time is 04:00 PM and the "Check-Out" time is 12:00 Holy Tourism Bangladesh is not responsible for early check-in and late check-out.
• Only Hotel Authorities reserve the right to provide available room as per booking, if anyone has any special request to change room (Example – Top Floor, Corner Room, etc.) then guests must communicate with hotel reception. Holy Tourism Bangladesh is not responsible for that if unable to change room if refused by the hotel.
• Except for certain hotels, most hotels in Makkah, Madinah, Jeddah do not maintain a star rating. Therefore, the star rating of the hotels mentioned in our various packages is mostly local star ratings, not international star ratings. If anyone is concerned about hotel rating, then he/she must discuss it with the Holy Tourism Bangladesh authority before booking the package.
• In most of the hotels we call 3 Star, there is no WiFi in the room, or WiFi is there but it doesn't work. You can only use WiFi in the hotel lobby. These hotels usually do not offer room service, if you ever need room service you should tell the hotel reception. Maybe there is no separate bucket for washing clothes or bath in the bathroom, have to take a bath with a shower. A single room does not mean one bed in the room, or a twin room does not mean two beds in the room; rooms can be two beds / three beds / four beds of any kind. Usually drinking water is not provided in the room, you must buy your own drinking water.
• Most of the hotels in Makkah, Madinah or Jeddah are twin /double rooms and they add extra beds to make triples or quad rooms. The size of the extra bed is not equal to the main bed. If you are concerned about the room size, please visit the hotel website, or contact with us.

• Moyallem/ will be available at the time of performing umrah and it is only for one time only. For ziyarah, a driver cum guide/any other tour guide will be available. Guide / Driver is not liable to carry luggage to/from the hotel.

• Any kind of accepted issues for example: if Airlines change the flight schedule before the day of departure, then hotel booking will not change as per the non-refundable policy and if Airlines change the flight schedule before the day of return, then an extra hotel accommodation charge will be added.
• If flight delay or missing luggage by airlines then Holy Tourism Bangladesh will not be responsible for that.